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Customer Service Solution

Experience Zendesk like your agents will. Our customer service solution comes with everything you need to provide exceptional support.For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back.

286% Average ROI Customers achieved over three years, $20 Million Net present value customers reached over three years, 2 Months Time it took for customers to receive payback, join and exceed every of your customer expectations.

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Create Meaningful Connections

Customers come to you expecting answers. Meet them where they are, across any channel, and then personalize the conversation around their exact needs.

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Stay Flexible Through Change

With Zendesk, implement new solutions quickly and add features as you go, all while controlling your total cost.

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Scale Your Services Offering

Zendesk is built to absorb new teams, divisions, and global bases. Our security measures keep everyone safe, regardless of size.

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Sell Smarter, not Harder

Our modern sales CRM frees you to maximize productivity, maintain pipeline visibility, and grow revenue.

Why Zendesk?

Service that's up close and personal. Strong relationships start with strong interactions. Our service solution lets you personalize customer experiences, building loyalty and revenue.

Take your support personally. For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back.

Deliver Exceptional Customer Service

  • Power modern digital experiences over any channel
  • Transform the way agents work and achieve service excellence
  • Scale and handle complexity without increasing cost
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Create Effortless Customer Experiences

  • Provide effortless, conversational service across web, mobile, and social
  • Reduce customer effort with automated workflows and intelligent bot
  • Integrate any external system for a rich, customized experience

Take Swift Action with Data and analytics

Unified channel analytics and customizable reports give you deep visibility in real-time. Automation and collaboration tools that are easy to use and modify without a developer. Allow data to flow in-and-out easily across the organization.

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Why Apergu?

Our unique approach focuses on you and your business - we take the time to understand exactly what you're looking to use Zendesk for and what your ideal customer contact scenarios look like. We then mold Zendesk based on our findings.

Our approach ensures the very best experience for both your customer service reps and your customers alike.

Our deep technical knowledge of Zendesk coupled with our industry leading knowledge of the modern customer service journey results in an exceptional experience for your customers when they interact with your business.

FAQs

Why is Zendesk the best customer service system?

Zendesk omnichannel support offers everything you need to have conversations with customers that flow seamlessly across channels. It is a beautifully simple solution that delivers faster time-to-value and is designed to grow and scale with businesses of any size.

‍ Zendesk provides best practices out-of-the box, giving your business the flexibility and speed to manage change or transform without complexity. You can develop context and orchestrate the ideal customer journey with tailored, proactive communications that improve customer satisfaction.

You can embed Zendesk anywhere, connect to your key systems, and make it your own with our modern standards and APIs.

Who uses Zendesk?

Zendesk is used by over 160,000 companies in 160 countries. They leverage the product across many different industries, such as retail, internet, telecoms, utilities and travel.

Zendesk is also flexible enough to scale from small business to enterprise, giving your organisation the same toolset as Netflix, Uber and Tesco.

As a Zendesk partner, we take our learning from every business we work with, as well as best practice guidence, to ensure you have the best outcome.

What channels can customer use to raise ticket?

Zendesk allows your customers to reach you on many different channels, including email, chat, messaging, telephone, social and even Whatsapp. That said, you can also build your own channels which integrate via the Zendesk API.

As a Zendesk partner, we work with customers to identify the best channels and methods for interacting and supporting your customers.

Does Zendesk include helpcenter?

Zendesk help centre, also know as Guide, comes with Zendesk. Its a configurable portal that your customers can access. This can become a powerful knowledge base that allows customers to self-serve, or raise and track tickets within it. This provides a seemless experience which will help boost overall CSAT.

As a Zendesk partner, we help you to rapidly deploy a powerful help centre, which will become a powerful hub for your customers.

How does Zendesk Chatbot work?

Zendesk web chat can be configured and dropped straight into your website, allowing your customers immediate access to your team. This could be to resolve issues, but also support sales. Agents will be notified that a customer requires assistance and can immediately support them. The chat can then be converted into a ticket and also moved to other channels, such as Whatsapp.

Chat also supports AI and bots, meaning a customer can interact directly with the intelligent system. This can help resolve an issue without an agent ever having to assist, or escalating at the appropriate time. This level of case deflection can have a significant impact on agent utilisation and efficiency.

As a Zendesk partner, we will work with your business to setup the web chat. We can also help design and deploy intelligent bots and guided flows to continuously improve your service.