Your customers reach out on WhatsApp, email, Instagram but your team has no central view. Apergu integrates all channels into one platform, connected to your CRM for a 360° customer view
Audit current processes and pain points.
Re-engineer workflows and map to CRM
Build, customise, and integrate.
Role-based team onboarding
Post-go-live optimisation
The sale closes, the CRM updates, everyone celebrates. Then the context that made the deal happen disappears the moment it hits onboarding.
Three tickets, three agents, three times explaining the same problem. It’s not bad service, it’s a system that forgot what happened five minutes ago.
Response time hits every target on the dashboard. Whether the customer actually feels resolved is a completely different story nobody’s tracking.
The loudest complainers aren’t your biggest risk. It’s the customers who quietly stopped replying and no one noticed until the contract didn’t renew.
A name, a deal stage, an email address. that’s a spreadsheet with extra steps, not a relationship.
Unify WhatsApp, email, Instagram, marketplaces into a single inbox.
Track response times, satisfaction scores, and team performance.
Every interaction captured and accessible for data-driven decisions.
Retail
Zendesk
BEFORE
23 brand flagships and 62 marketplace storefronts across 6 countries. Disconnected channels, missed tickets, and no unified customer view.
SOLUTION
Zendesk unified inbox across Email, Webchat, WhatsApp, Lazada, and Shopee — with real-time dashboards
OUTCOME
100% close rate. 88.1% one-touch resolution across ~150,000 monthly tickets in 6 countries.
Deliver faster, more consistent customer service with every ticket, channel, and conversation tracked in one place.
Connect WhatsApp, email, webchat, and marketplace channels into one unified inbox so no conversation gets missed.
Apergu's own CRM platform, built in-house to give you full control over how you manage leads, deals, and customer relationships.
